How do I get an estimate for the cost of my trip?
After you enter your pick-up location, press “Book NOW”. This will take you to a screen where at the bottom you will see payment selection, trip estimate, and promo code buttons. Next, enter your destination and after that press the trip estimate button.
Why are there two charges on my bank statement after taking a Limo BWI?
Limo BWI uses pre-auth charges to ensure that a credit card is valid when a trip is booked. These are not taken from your account, but merely held for 1-5 business days (depending on your financial institution).
If you encounter any issues with these pre-auths, the first step should be to contact your financial institution. We are also happy to answer any inquiries, but due to the varying requirements between banks, they should be your first point of contact.
What happens if I cancel or don’t show up for my ride?
If you cancel your trip after the driver has begun to travel to you, or if you do not show up once the driver arrives, your stored credit card will be charged $4. This is because our drivers incur costs every time they leave to pick up a passenger. Fuel, time and mileage are all factors in this.
If you have any problems with a cancellation or no-show charge, please let us know and we will happily review the trip.
How do I rate my driver?
After the trip and payment have concluded, a screen will appear in the passenger’s app with a thumbs-up and thumbs-down, along with a field to enter comments.
What happens if I forget an item in a Limo BWI?
Our policy towards lost and found items is straightforward. If the driver notices the item, or is contacted by us and finds the item in their car, they are to bring it to one of our local offices. We will then contact the passenger and offer a Limo BWI delivery (at our normal rate) or the passenger can pick it up from the office.